Shipping
We ship within the United States only, for now. Each piece is made in a small batch in Queens and ships when it's ready, so we give you a ship date we have good reason to believe, and email you before it passes if it's going to slip. A reservation works the same way (how reservations work).
You see the shipping cost before you pay, and you get a tracking link by email when it leaves.
Returns
Our policy: if it isn't right for you, send it back unused within 30 days of delivery, in its box, and we refund what you paid for it. Email hello@komadolab.com and we'll send you a prepaid label. The refund goes to the card you paid with within five business days of it reaching us.
If it arrives damaged, email us a photo within a week and we'll send a new one. A piece engraved for you can only come back if something is wrong with it.
The warranty
Every Komado piece comes with a three-year limited warranty, included in the price. If it stops working the way it should within three years of delivery because of how it was made, we repair it or replace it, and pay the shipping both ways.
That covers:
- The screen and the electronics
- The battery, if it stops holding a charge (not the slow fade every battery has)
- The wood: a joint that opens, or a frame that splits
It doesn't cover:
- Drops, water, or a screen cracked by a knock
- Wood darkening or changing color with light, which is what solid wood does
Opening it up doesn't void the warranty; damage done while it's open isn't covered. To use it, email hello@komadolab.com with your order number and what's wrong. This warranty is in addition to your rights under the law.
Who we are
Komado Lab, Queens, New York. hello@komadolab.com